Support Resources

Building an advanced smart home is a complex task. Indigo is a complete solution that can be used for the full spectrum of automation tasks, from simple to advanced. We've made ease-of-use one of our fundamental principles. However, to solve complex problems it must also necessarily be complex in some ways. We provide several different ways to get you the help you need to use Indigo for solving all types of tasks:

  • Indigo Documentation

    All of the extensive Indigo documentation is available online. If you just bought Indigo or downloaded the trial, then be sure and read the Getting Started Guide. You can also access these documents via the Help menu from the Indigo Mac Client application.

  • FAQ

    Just starting out? Not sure which version of Indigo to buy or what you need? Installation question? See the FAQ for answers to the most common questions about using Indigo.

  • How-to Wiki

    Find answers and step-by-step tutorials in our How-To Wiki. If you have a contribution to the wiki, send us an email with a brief description of your contribution.

  • User Forums

    Have a question about how to use or configure Indigo? Which hardware to buy? We have one of the most active and helpful user communities in the smart home market. Read and post to our online user forums to quickly find the answers you need to get your smart home started.

  • Software Downloads

    Indigo software downloads, for both the most recent and legacy versions, can be found on our download page.

  • Contribution Library

    Visit our library of user contributions to search for and download plugins, Python scripts, AppleScripts, icons/graphics, and apps that extend Indigo's functionality to work with numerous hardware devices and other sources of information. These are contributions from our very active user community and so they represent a wide range of solutions.

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Frequently Asked Questions

What are the Mac system requirements for Indigo?

Indigo 7 requires Mac OS X 10.7.5 (Lion) or greater — any Mac capable of running Lion will work.

Does Indigo have an app for controlling my house remotely from my iPhone?

Yes, Indigo includes Indigo Touch for iOS, our native iPad, iPhone and iPod touch app, which is available for free in the App Store. Indigo Pro also provides easy-to-create graphical Control Pages.

Does Indigo have a Web interface for controlling my house remotely from another computer or other mobile device?

Yes, Indigo includes a Indigo Touch for the Web that will allow you to fully control your Indigo system. Indigo Pro also provides easy-to-create graphical control pages.

Will there be an Android or Windows version of Indigo Touch?

Our Indigo Touch development efforts are currently focused on the iOS platform and on the Web app for other platforms. There is, however, a 3rd party Android client available.

Will there be a Windows or Linux version of Indigo?

Our development efforts are currently focused on the Mac OS X platform.

What is my registration code? I lost my original registration email and now I need the code again.

Choose the Support->Recover Lost Registration Code menu above and enter your email address and we'll send you an email with all of your registration codes. If you can no longer receive emails to the address you used to purchase/register your copy, contact us and we'll help you out.

Do I have to leave my Mac on all the time to use Indigo?

Yes. Most modern Macs use very little power when idle and with only the Indigo Server running the Mac will be idle most of the time.

Can I run Indigo Server under a non-administrator OS X user account?

The default installation of the Indigo Server requires that the admin OS X user account under which it was installed be logged in and running. However, as detailed on the online forums, it is possible to run the Indigo Server under other user accounts with some file/folder permission changes. Note, however, that this is an unsupported configuration.

Is it possible to run the Indigo Server as a daemon before any users are logged in?

As detailed on the online forum, it is possible to run the Indigo Server before any OS X user account is logged in. There are limitations, however, to launching Indigo Server in this fashion. For example, Z-Wave, AppleScript and plugin support will be disabled. Note also that this is an unsupported configuration.

A better (and supported) option is to setup a separate user account that runs Indigo. Then, with fast user switching, you can switch between individual user accounts while keeping the Indigo-specific account (and Indigo Server) running in the background.

How does Indigo control lights (fans, garage doors, thermostats, sprinklers, etc.)?

Indigo communicates with Z-Wave, Insteon and X10 compatible devices, such as light switch modules, sprinkler controllers, and appliance modules, to both control your home and get the status of devices in your home (motion and temperature sensors, garage and other doors and windows, energy usage etc.). Most Insteon and X10 devices use your existing home wiring to communicate although some use wireless radio frequencies (RF). All Z-Wave devices communicate via wireless RF.

See the Supported Devices List for many devices that Indigo supports, including the currently supported automation interfaces.

Indigo also has over 100 3rd party plugins, many of which add other device types (Philips Hue, LIFX, Honeywell Thermostats, etc.) to Indigo.

Does Indigo support Z-Wave devices?

Yes! Indigo communicates with many Z-Wave devices via the Aeotec Z-Stick Series 2 USB interface or the HomeSeer Z-Troller (aka EZController) serial interface (this one requires a serial-to-USB adaptor for use with your Mac).

See the Supported Z-Wave Devices List for many Z-Wave devices that have been tested with Indigo. Others may work as well but have yet to be reported as working with Indigo.

Does Indigo support Insteon and/or X10 devices?

Both! Note, however, that we only support Insteon in the US and Canada where Smarthome makes USB interfaces. To communicate with Insteon and X10 compatible devices, Indigo supports the PowerLinc (2413U) and the Insteon Portable USB adaptor (2448A7 - Insteon) home control interfaces. Indigo also supports several X10 home control interfaces such as the ActiveHome Pro (CM15A), CM10/11, and the W800RF and MR26 for X10 RF.

See the Supported Insteon Devices List for all Insteon devices that Indigo supports.

Can Indigo upload schedules and triggers to the CM11 or ActiveHome Pro (CM15) interfaces so I can turn off my Mac?

No — Indigo needs to be running to control the automation of your smart home. See our wiki article on standalone controllers for details.

Does Indigo work with the SmartLinc or Insteon Hub?

No — Indigo is compatible with the PowerLinc 2413U or the Insteon Portable USB adaptor (2448A7) for controlling Insteon devices. See our wiki article on standalone controllers for details.

Does Indigo support ZigBee, UPB, or some other smart home device?

Indigo currently supports hundreds of devices via the Z-Wave, Insteon (US/Canada only), and X10 protocols. In addition, there are 100+ 3rd party plugins, many of which support other devices and technologies (i.e. Philips Hue, LIFX, Honeywell Thermostats, etc.). We continue to evaluate additional smart home and internet of things (IoT) standards as they become available.

When I try to turn on/off a particular Insteon or X10 device (lamp, appliance, switch module, etc.) it does not work. But I can control devices plugged into other outlets. What is going on?

For some reason the signal cannot reliably get to that Insteon or X10 device. We have a wiki article that talks about some of the common causes and solutions to power line signal issues.

When I try to turn on/off a particular Z-Wave device (lamp, appliance, switch module, etc.) it does not work. But I can control devices plugged into other outlets. What is going on?

For some reason the signal cannot reliably get to that Z-Wave device. We've found that the orientation of your Z-Wave interface can often greatly effect the range of your network. Try using an active USB hub to reposition your interface. For the Aeon Labs Z-Stick Series 2, we've found that positioning it vertically with the button facing the most distant device seems to help considerably with the range.

You may also need a Z-Wave extender/repeater to help extend the range of your network.

Note: The PowerLinc 2414U will not work with Insteon devices shipping after March 2012. These devices use a new firmware version that is incompatible with the 2414U. Smarthome has discontinued the 2414U.

Have another question? Search through our How-To Wiki for step-by-step solutions for common automation tasks. If you don't find what you're looking for there, then join the Indigo user community on our searchable online user forums. You'll find hundreds of tips, suggestions, and great examples.

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